These stories submitted by Swarmcontent became hot on BizSugar

We’re living in the era of the customer, there’s no doubt about it. Digital transformation, intense market competition, the ubiquity of (ever-changing) technologies, the proliferation of products and services, and, of course, the internet and mobile technology are all dictating the way businesses a Read More
How do you tell a good story? And most importantly, why should you, as a product manager, learn how to tell a good story?

Let me give a quick example. I recently finished watching a show on Netflix called What If. The protagonist, Lisa, is the founder of a medtech company, and she is trying to g Read More

Modern Collaboration Tools for Project Management

Modern Collaboration Tools for Project Management - https://blog.userlane.com Avatar Posted by swarmcontent under Technology
From https://blog.userlane.com 48 days ago
Made Hot by: fusionswim on June 1, 2019 2:37 pm
Even though project management wasn’t a fully-fledged concept until the early 20th century, it’s become, in recent years, increasingly more ingrained in business strategy. Completing a project on time and within budget means accurately tracking multiple tasks and stakeholders. Communicating effecti Read More
t’s happened to all of us, both in our private lives and our professional lives.

You are in communication with someone and all of a sudden – radio silence.

Where did that person go? Why haven’t they answered you back? Did you just get ghosted by a customer?

If you are a customer success ma Read More
Resilience. How would you define it or explain its meaning to someone else? What do you associate the word with? Strength? Toughness? The ability to weather the proverbial storm?

The Cambridge Dictionary defines it as ‘the ability to be happy, successful, etc. again after something difficult or Read More

4 Things You Need to Know about Customer Advocacy

4 Things You Need to Know about Customer Advocacy - https://blog.userlane.com Avatar Posted by swarmcontent under Marketing
From https://blog.userlane.com 105 days ago
Made Hot by: OpenSourceMedia on April 5, 2019 10:12 am
Customer advocacy, customer experience, voice of customer, customer success. It’s hard to have a conversation about one of these topics without another one being brought up. These specific terms are the driving factors of what customer-centric businesses claim is behind their go-to-market strategy. Read More

5 Simple Steps to Strengthen Your Customer Relationship

5 Simple Steps to Strengthen Your Customer Relationship - https://blog.userlane.com Avatar Posted by swarmcontent under Marketing
From https://blog.userlane.com 131 days ago
Made Hot by: marketingvalue on March 10, 2019 11:30 am
Good relationships are built on communication and trust, so what makes relationships with your customers different?

Working with customers means you are in the business of establishing strong customer relationships early on and managing certain expectations to achieve your customer success drive Read More
n the following article, I discuss 10 ways to help you and your organization’s employees bridge the learning-doing gap with relevant, valuable content and training methods. Read More
Customer goals can change during the year, and this, naturally, affects progress, product engagement, and communication.

In this article, I will discuss four tactics to better align customer goals with your goals as a customer success professional to unlock true success potential and drive custo Read More
Customer journey personalization is an absolute must for 2019 in order to keep up with the competition. The fact of the matter is that users and customers expect this kind of high touch interaction when they engage with a new product.

And with all of the SaaS solutions available at your dispos Read More
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Share your small business tips with the community!
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Share your small business tips with the community!