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Customer goals can change during the year, and this, naturally, affects progress, product engagement, and communication.

In this article, I will discuss four tactics to better align customer goals with your goals as a customer success professional to unlock true success potential and drive custo Read More

Customer journey personalization is an absolute must for 2019 in order to keep up with the competition. The fact of the matter is that users and customers expect this kind of high touch interaction when they engage with a new product.

And with all of the SaaS solutions available at your dispos Read More

How to motivate employees to take advantage of training and development programs.

In this article, I will investigate why it is often so difficult for employees to make time to learn, why it’s so important that they do so, and 3 things you can do to help your employees develop their skills witho Read More

The internet and the endless onslaught of new technology in the workplace, automation, and shifting market forces is driving a revolution in job choice, job loss, and job creation in every area of business and industry like never before.

It’s changing the face of the workplace. Enterprises requi Read More

How do you define your company culture and how can this create an ideal work environment?
Are bean bag chairs and funny hats actual elements of a strong corporate identity?

Do these traits and characteristics actually tell anything about company culture?
And ultimately…how do you define your c Read More

How to Optimize Training Efforts for the Millennial Workforce.
In this article, I will discuss what the challenges with training millennials and what you can do to fix the disconnect between traditional training methods and modern employees.
Read More

Some innovation needs to be aimed at improving processes, efficiency, and profitability. But when it comes to digital transformation, changes must revolve around human beings and their expectations.

Let’s go through a quick overview of the steps that companies need to go through in order to star Read More

I’m sure you’ve all heard this quote from the crazy-haired physicist, “Insanity is doing the same thing over and over again and expecting a different result.” Well… what do you think Einstein would say about your customer retention strategy?
I’m sure if he were here to consult businesses today, he Read More

Just as every friend group has the idealistic Charlotte, customer success managers have their unrealistic customers.

And what happens to these Charlotte Clients? Ultimately, they’ll churn when expectations aren’t met.

That’s why I decided to illustrate the strongest strategies customer succes Read More

Let’s face it—applying for jobs is up there with doing your taxes and standing in line to renew your passport.

Trying to inject a healthy dose of personality into a cover letter while conforming to a rigid job spec isn’t the most exciting way to spend an evening. And navigating a sea of blank te Read More