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As customers, we don't swallow the pill, so why would we dole it out from the other side? Lying might SEEM like the easiest way to solve a problem and string a customer along, but that's garbage and we know it. Here's a look at how transparency and honesty play heavily into the CS game, from first Read More

Time blocking is not a new developer practice, but this article does a good job of explaining the methods and benefits behind the idea. And even though it's written for developers, it's a great practice for anyone who's day is task-based. Read More

Taking the typical product-market fit and turning it on its head to serve enterprise (dubbed the product-money fit) this article introduces a more efficient way to sell to enterprise-level customers.

Two big things here: Product and People.

Understand your customer and their needs -- how wil Read More

People are always trying to sell you on how difficult SEO is in hopes that you'll outsource to an agency. But SEO is pretty cut and dry. This straight forward flowchart makes SEO easy. Read More

Continuing education in professional development is vital to keep up your career. One major talent that is often ignored is how to give a proper presentation. Whether your writing a business report, updating your team, or developing an investor pitch, and you are not sure where to start, this 12-ch Read More

Customer experience is such an integral part of any business, that it's surprising to realize how many people neglect their building blocks. This infographic lays out stats on 5 key components: perception, interaction, friction, issue resolution, and communication. Read More

Should you get a credit card for your small business? And how do you go about getting the right one for you? This guide is here to help figure all that out and how to use the card wisely once you get it to keep your small business moving forward. Read More

How do YOU demo? I couldn't believe the amount of "do nots" that show up on this list that I have personally sat through for a software demonstration. While it is important to know your product and hone your people skills, these 14 tips will help take your demo to the next level. Read More

There's lots of different ways to measure customer satisfaction, especially as surveys are becoming more and more popular. Net Promoter Score might sound bogging, but it's actually quite easy, and this is how to do it and why it matters. Read More

The initial outlook appears easy; acquire customers, deliver a product, and BOOM! You're making money. And then you get into the overhead. It can be mind-boggling to begin calculating all the defined ways your cost can outweigh your gains. One of those very important algorithms for small businesses Read More