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Employing loyalty building strategies can be well worth the time and money invested. According to Customer Service Management, profits can increase 25 to 85 percent when companies see loyalty increase 5 percent. Read More
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Data has moved away from its traditional physical role, sitting in a company's headquarters on servers. Mobility and the cloud have freed archives and put them in the hands of every employee at once. Read More
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According to Gallup's 2012 confidence survey, published in July, only 21 percent of Americans are confident in their financial institutions. The banking industry had the third lowest rating. Read More
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A recent survey from the Cloud Security Alliance ranks the most common threats to these devices, and the results may be particularly useful to small business owners who rely on such technologies for employee privacy. Read More
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There are four crucial steps you should follow in order to create an effective mystery shop program. If successfully executed, a mystery shop program will provide insightful perspective into your customers’ experiences. Read More
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Overstock.com implemented QAS Pro Web to prevent bad customer data and resolve poor data quality issues. Read More
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With the continuing growth in the volume of data and the variances in the types of information collected, there are many challenges and costs for IT departments when it comes to ensuring the accuracy, security and storage of that information. Read More
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Employees make sure a business is operating efficiently on a day-to-day basis. Hiring and developing a strong staff might help a business improve its returns. Read More
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What is the secret to effective sales coaching? Brent Adamson, senior director of the SEC, suggests it's targeting the right audience. Read More
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More and more people are using their mobile and smartphones in order to access information on the move so it is those companies who are utilizing geo-targeted marketing that are the ones who are seeing real benefit from this trend. Read More
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