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“Consumers probably don’t care about the Cloud – but why should they? After all, we don’t really need to know how a service is being delivered, we just need to know what it costs and that we can access it online and on our mobiles.” Read More

The social help desk. Sounds a bit buzzwordy, doesn’t it? Up there with “blue sky thinking” and “disrupting” things in the latest incarnation of the word. Read More

How much time, effort and money do you spend on helping your customers and clients? What if I told you that you could slash all those variables by automating as much as possible? Read More

The iPad is like gold dust to me in business. It allows me to give tours of potential properties that may be interesting to clients while out looking at others. It also allows me to have the whole portfolio of properties to hand wherever I am. Read More

As your business goes on through successive years, you collect a body of knowledge that defines all aspects of your organization, tempering the customer relationships you forge, and shaping the actions future generations of team members Read More

If you’re responsible for your organization’s help desk, you might be wondering if business intelligence is something you should pay more attention to. The answer is a resounding “yes”, but it doesn’t have to be as alarming as it might seem. Read More

Trying to pinpoint an online CRM application that best meets with the needs of your business can be a bit overwhelming. However understanding the needs of your business and defining your CRM goals will put you on the right path Read More

No matter what type of business you’re in, implementing an Enterprise Resource Planning (ERP) solution is a critical project that must be taken seriously. Read More

Finding business software that actually fits your needs is tough. I want to explain a few steps of how to choose a workforce management app that works for your business so you don’t end up with the business version of duct tape. Read More

I know many introverts who cringe at the idea of sales, but who, when given the chance, become some of the best sales folks you’ll meet. So today I embark to tell the introverts of the world why they too can be sales rockstars and offer a few tricks to help along the way. Read More