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The idea of hockey stick growth, popularized by startups, is that users, visitors and revenue grow at a normal rate and then boom. The inflection point. Once they reach this stage, growth takes off exponentially in the shape of a hockey stick. While this style of growth is aspirational, there are c Read More

Although CRM software can produce dozens of metrics, these six are absolutely critical if you want to grow your company—or your individual sales. Read More

SaaS-based CRM sales will grow to $6.3B by 2015. With so much money being invested in CRM, it’s critical to address an alarming concern that could hinder your CRM strategy– a low adoption rate. Geoffrey James of Inc.com shares 4 guidelines for increasing CRM adoption. Read More

The "shrinking scope" happens when you start to solve complex problems. As a startup founder, remind yourself what it is that you’re fixing and how to make your customer’s world revolve better and faster. Read More

Don’t make a decision in the dark; here’s what you need to consider as a CRM customer. Once you have a clear, holistic view of how your team operates and what a CRM can do, you’ll be able to pick the best tool for the job. Read More

The old rules of selling and the new tools and technology have changed how salespeople work. Remember Palm Pilot? This post explores old and new tools for CRM and Mobile. Get ready for a blast from the past. Read More

A hiring manager is the face of the organization to outsiders including people who may eventually be your company’s decision-makers. Job candidates are viewing, evaluating and making judgements about the organization for themselves. Candidates should be treated like customers. Read More

If you’re looking to score your kid (or yourself) the best Halloween candy this year, look no further than your smart phone. Read More

A CRM (customer relationship management) system is an investment in your team’s productivity. Do you know what questions to ask when choosing a CRM? This post explores 4 key questions you must answer before making a decision. Read More

One of the business world’s oldest traditions, the practice of paying commissions to sales teams, is under scrutiny. If commissions work so well, then why are salespeople typically the only employees who are compensated by commission? Read More