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How do you define customer service? How does your customer define it and are you providing World Class customer Service in their eyes? Find out here. Read More

A training article for leaders and managers that outlines seven things that very effective people stop doing to be more productive in their role.

As leaders of small businesses your most critical asset is your own time. You MUST manage it effectively to be successful. Read More

Developing your own leadership presence by developing the behaviors that fit your natural leadership style. Read More

Fact - Small businesses are forced to do more with less. Therefore, it is imperative to hire not only great talent, but talent that is a good fit within your organization. This article offers great insights for small business owners who are hiring talent. Seek to identify Self Awareness & Authent Read More

Business leaders actively work to reduce apathy in an effort to increase "employee engagement" because once Apathy sets in, individuals become "disengaged" or even "unengaged" at work having a direct effect on the bottom line. What happens when Apathy sets in at the leadership level? What is the ro Read More

New rules you need to follow to be a respected female…or male leader. This article is written for senior leaders who happen to be women. However, leaders who are of the male persuasion (sometimes secretly) find this advice extraordinarily relevant and helpful when it comes to being a successful, Su Read More

Learn to close more sales without discounting price. It is imperative that every professional seller understand the difference between price and value. Read More

Are you a good communicator? Here are effective Communication tips to evaluate and improve your workplace communication skills. Read More

You Want To Start Your Own Business...Now What? Six Actions Small Business Owners Should Take Before, During, & After Start-up
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Is your head spinning from all the stress & time spent on business plans, forecasts and budgets?  Remember, planning is not a science…it’s an exercise…that should refresh Read More