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It almost seems surreal that I am sitting at my keyboard writing this blog, knowing that it most likely will end up in the seemingly endless PRISM database. But I don’t need to worry, I can trust the government, right? Read More

We have found that in a typical CRM implementation, 10% of the implementation is about technology, the remainder is about process and culture. Read More

Knowing the whole story about your customers may just save your life! An anecdote on the benefits of CRM integration. Read More

Ultimately, setting realistic expectations for your outside sales team will greatly improve your organizations ability to reach its CRM goals. Read More

Over the last 15 years, I have worked with hundreds of organizations and 1000s of CRM users, and surprisingly, CRM implementations, for the most part, have not changed much from 1998 to 2013: Implementing a CRM system must include fundamental changes to your organization. Read More

 ... then you have to change something in your business.  I short rant on ineffective CRM implementations. Read More

In their reluctance to change, or their fear of change, companies avoid the process and culture sides of a CRM implementation and simply implement features and functions, basically keeping the Mark Twain adage alive: "If you always do what you've always done, you'll always get what you've always go Read More

The age-old question of whether or not higher customer satisfaction leads to superior economic returns raises it’s head again as companies invest in CRM strategies and CRM software implementations.  Read More

Due to the recent popularity of our new CRM webinar “What is CRM? And 10 Reasons why CEO’s should be demanding it.” I have come to the understanding that many are struggling with a definition of CRM.  Today’s blog post wi Read More

So you decided to make the plunge and implement CRM software, but it is not having the impact you thought it would, what can be done about it?  Read More