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We have all heard the conventional wisdom that “the customer is always right” and “we exist to serve our customers,” but what if you have a customer that is so bad that his association with you damages your business? I say fire him. Read More
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Networking is one of those things that doesn’t come easy or natural to everyone. Who do you talk to? What do I say? How do I approach people? How long should it take? These are a few of many questions I hear about networking. Read More
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Learn how the Theory of Constraints was used to improve a manufacturing company's cash flow and profitability. This case study is based on a real project. Read More
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So what’s the deal with business plans? Do they serve a real purpose or is it simply a document people need to fulfill loan requirements? Read More
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