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Today, contact centers are no longer just the headquarters of all customer calls. Instead, they have leveraged on the emergence of social media and use it to improve the quality of their customer service support. Read more to know the reasons why. Read More

Check out the best blogs of Infinit Datum in 2014. Read how Big Data can improve small businesses achieve its success. Read More

Let's take a look back at some of the most share-worthy customer service blogs published by Infinit Contact last year. Read More

From Tesco's accounting scandal to the 3 things to consider in outsourcing bookkeeping, check out Infinit Accounting's top 5 blogs last 2014. Read More

Both large and small companies make the wise decision of outsourcing data and research. Aside from it being more cost-effective and allows companies to concentrate on their main business operations, here are three more reasons you need to outsource data research. Read More

To spell the year right means starting it with the right mindset. So we have collected these customer service quotes to motivate you and your team this year. Read More

To spell the year right means starting it with the right mindset. So we have collected these customer service quotes to motivate you and your team this year. Read More

Learn more about the two biggest names in social media today. Know how people are using these two platforms for their leisure time and professional purposes. Read More

Some of the note-worthy ideas from Expanding Your Business Webinar 2014 of Zion Bank held by Sheila Spangler, the Vice President and Director of Business Resource Center. Read More

Technology and customer centricity are continuously shaping the world of customer service. Improve your strategies this year by taking into consideration important customer service statistics from 2014. Read More