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Remember when we rounded up the top customer service influencers you should follow? We chose them because of their valuable contributions to what has shaped customer service as it is today. Now we share some of their resounding customer service tips for companies and organizations. Read More

Social media is a business tool necessity. Nowhere has customer service, marketing, industry monitoring and brand engagement become more streamlined and attainable than in the world of social media. Read More

Customer service representatives are the frontliners of every business. Here are five things that they should never say to customers. Read More

Hoy, como cada semana, os dejamos cinco Lecturas Recomendadas en las que hablan de temáticas relacionadas con el Big Data, empresariales, marketing digital… Read More

Big Data. It’s a buzzword uttered by both industry experts and business professionals; a marketing term and industry description bandied about by techies and creative types alike. Everyone acknowledges how important it is and its unlimited potential in affecting how decisions are made in various ar Read More

Are you scouting around for a financial adviser? Don't settle for just any Tom, Dick and Harry that comes along. Here are five traits to look out for before you put your financial future in their hands. Read More

April was a great month for informative SME blog posts. We’ve collected our favourites below, our list includes posts covering blogging advice, customer retention and a new take on time management. As always let us know what you think – [email protected]. Read More

According to a whitepaper about customer service trends for 2015, aside from customer service outsourcing, mobile customer service will be a priority for companies. Read More

Welcome to this week’s edition of Roadside Roundup. It has been another busy week for inbound marketing, but never fear, for Roadside is here. We have scoured the web to bring the top news stories that will matter to you. Read More

Loyalty programs are a dime a dozen, aren’t they? As a business owner, if reps aren’t knocking down your door to sign you up, you’re getting blitzed with spam in your inbox. Read More