To excel at customer success you need to understand your customer health score. According to a study by Gartner, 88% of Account Managers (CSMs) think they can grow by delivering a great service, which is reflected in your customer health score measures.
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These stories submitted by Andriawhack will be featured BizSugar's homepage
How to Have a Customer Health Score Beyond Just NPS (Which We Know 46% of You Use!)
Posted by andriawhack under Customer ServiceFrom https://www.process.st 1285 days ago
Sustainability Consulting: Understanding Your Options
Posted by andriawhack under StartupsFrom https://greenbusinessbureau.com 1327 days ago
Choosing the appropriate form of sustainability consulting depends on what your target goals and focus areas are, and your capacity to achieve them.
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What is EAM? A Complete Guide To Enterprise Asset Management
Posted by andriawhack under ManagementFrom https://limblecmms.com 1340 days ago
Learn what is EAM, key differences between EAM software and CMMS, and an explanation of enterprise asset management best practices.
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Workforce Planning Essentials for the Remote-Savvy HR Manager
Posted by andriawhack under ManagementFrom https://www.process.st 1370 days ago
If you don't have the right people being utilized properly in your business, you're going to fail. Hard. Workforce planning keeps that from happening.
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5 Human Resources Best Practices From GitLab
Posted by andriawhack under Human ResourcesFrom https://www.process.st 1391 days ago
HR gets a bad rap. What can you do to correct this? This post is going to look at five essential concepts every HR manager needs to keep in mind based on GitLab’s own tried and tested processes.
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An Insider Look Into How We Built the Process Street Slack App (In 2 Weeks!)
Posted by andriawhack under TechnologyFrom https://www.process.st 1412 days ago
Want to be a productivity powerhouse? Read this post about the Process Street Slack App. You'll learn how we created it, why, and how to install it.
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Exploring the wilds of Scotland while writing world-class content
Posted by andriawhack under Success StoriesFrom https://content.remote.tools 1446 days ago
Freelancer, Content writer, Editor & Explorer from Scotland, Thom's mission's to distill interesting & complicated subjects into simple, SEO-friendly posts.
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How to Make Your Call Center 5 Star: Quality Assurance 101
Posted by andriawhack under Customer ServiceFrom https://www.process.st 1489 days ago
Call center quality assurance is like going to the dentist: everyone agrees it should be done regularly, no one likes doing it, and it’s probably been put off much longer than it should.
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Best HR Outsourcing Service Reviews of 2020
Posted by andriawhack under Human ResourcesFrom https://neilpatel.com 1495 days ago
HR is confusing. And the legal ramifications of doing something wrong… are huge.
There’s a reason people spend their entire lives learning the ins and outs of human resources—there’s a lot to it. But the good news is that nobody expects you to know it all and you don’t have to navigate it alone Read More
There’s a reason people spend their entire lives learning the ins and outs of human resources—there’s a lot to it. But the good news is that nobody expects you to know it all and you don’t have to navigate it alone Read More
Single Source of Truth as the Pathway to Data Enlightenment
Posted by andriawhack under StrategyFrom https://www.process.st 1497 days ago
The time has come to enlighten your data processes: Implement SSOT to enforce data autonomy, eliminate data replication, and advocate for data clarity.
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