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A new report has revealed that 37% of businesses suffer from web envy. The report also highlights the importance of a good web presence. Read more here. Read More
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A French phone company mistakenly charged a customer nearly €12quadrillion, and when they were alerted to problem suggested she pay it in instalments. In a case of robotic customer service, it seems all common sense went out of the window. Full story here. Read More
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A new report has revealed that the cost of running a business is on the rise. This story discusses the findings and explains why costs are going up. Read More
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This blog post discusses the news from the past seven days that could have an impact on small businesses. From an unfortunate slip-up with a phone number to the amount of SME owners who report sleepless nights, get the latest here. Read More
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bOnline's CEO Anthony Karibian explains why small businesses can no longer rely on paper files for customer information, and reveals how even the simplest CRM system can help companies add the finishing touch to customer service. Read More
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UK network provider O2 will not compensate 2 million customers who suffered an outage on Friday. The company had previously compensated customers for an outage back in July. Full story follows. Read More
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