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Business assessments can give you an objective evaluation of your enterprise that will later help identify the growth and development opportunities for the company. Here are some important things you should know before and during your business assessment. Read More

Want to know how to use customer service to boost business growth? Be inspired by these 5 companies who got it right. Read More

Want your content to be shared like crazy? Learn what to post from this list of popular social media content. Read More

Facebook is one the most popular social media platforms that businesses use these days to connect and engage with their audience. Find out the latest changes on Facebook's Algorithm in this post. Read More

In order to develop and sustain successful outsourcing partnerships, companies must not only understand but also embrace the following four key success factors. Read More

In recent years, the Philippines and India have been head-to-head in dominating the global BPO arena. Here's a comparative analysis between the two global leaders in outsourcing! Read More

With this crucial social media numbers, you’ll be able to shape your social media strategy in an efficient, pointed manner. With everyone being connected nowadays, the importance of social media analysis simply cannot be stressed enough. Read More

Back in the day, customers are serviced only within the walls of an actual store. Today, consumers can be virtually everywhere—scrolling through a business’s Facebook account, browsing its website, reading its tweets. Here are some modern customer service techniques to aid companies in achieving al Read More

Take note of these tell-tale signs that point out the need to utilize data management outsourcing services for your organization. Read More

For your businesses to actively focus on servicing clients beyond satisfactory level, your customer service representatives should possess these qualities. Read More