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Many regular readers may be a little surprised about this post.  I've been very vocal about sales being consultative, customer focused, and creating value for Read More

Usually in sales, we aren’t starting conversations–we’re pursuing them or following up. Perhaps, it’s a query from a prospect and we follow up, qualifying them and moving forward. Sometimes we reach out to try to determine if the customer is interested in what we have to sell–too often with bad r Read More

Sales managers spend a lot of time talking about metrics.  They measure everything--some good, some over measured, but some micromanaged.  There's a lot of Read More

Mother’s Day seems appropriate for a very off topic post. Blogging gives me great joy. It’s therapeutic, I get to pontificate about all sorts of things. When I’m on, I get to learn from my readers, whose comments often provide much more insight than my posts.
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A few days ago I wrote a post, Should We Promote Our Best Sales People To Managers? It stirred some interesting debate, but one of the arguments that struck me centered around, “How do we retain our best people?” Moving a sales person into a management role in order to retain them is not necessar Read More

Normally, I refrain from commenting on specific organizations, particularly when they are clients, and I’m going to be critical. But I have to applaud Jack Welch’s comments at the World Business Forum on the way HP’s Board has handled (or not handled) leadership development and succession planning Read More

I just received this unsolicited email from someone I have never heard of, about something I have absolutely no interest in. They were soliciting my help in writing a blog post about them. It turns out, I thought it was an outstanding suggestion, though probably not for the reasons they suggest. Read More

As I re-read the title of this post, it somehow seems a little odd to be reminding sales people that sales is about people. We are in a people to people business, our job is to connect with people effectively. Read More

A few weeks ago, I returned from a long trip. I wasn’t feeling terrific, but chalked it up to jet lag and exhaustion. After a few days, things started getting worse. I was feeling very bad, pains in places I didn’t think I should be having pains. I was in agony, so I started searching the web. Read More

Recently, I participated in a “discussion,” with a group of people I deeply respect. All of them were heavy hitters and well respected in their disciplines, I was almost embarrassed to be part of such a distinguished group. The topic was a discussion about a particular aspect of sales performance Read More