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In response to yesterday’s post Installing a Selling System, a reader asked me what tools I favored for each of the steps in the system I described. Read More

If you’re like me much of what goes on in your world these days revolves around email. It’s become the center of a great deal of my communication and how I schedule meetings, follow-up with prospects and clients, and assign tasks in the office. Read More

A big part of my job these days it seems is creating and delivering presentations. I’m far from the greatest talent, but I’ve learned a few things along the way about what makes an effective presentation. I’ve also come to conclude that mastering this skill, or at least becoming just a little more Read More

Contracts, agreements, liens, non-disclosure, incorporation, non-competes, and a host of intellectual property issue are just some of the issues that small businesses may find the need for legal services. Read More

One of my favorite things to do is visit my local Whole Foods on a Saturday morning. On top of getting a kick out of the mix of people-watching, there’s also a pretty good chance I’m going to be able to put an entire meal together from all the suppliers and farmers on-site passing out samples of th Read More

People often complain that social media is a giant time drain, but one that they know they must dive into because everyone says they must.

Of course this is exactly the kind of thinking that makes social media, or any business or marketing activity, a giant time drain. Read More

Even with all of the web apps, virtual assistants, and online meeting tools available these days, there are lots of great reasons to get out of the office and out of town to meet face to face.

Meeting and getting to really know the entire team, going to conferences to network and learn, and visi Read More

There was a time, just a few short years ago really, when small businesses finally concluded they must use the web to supplement their marketing efforts and create another potential channel for marketing messages. Read More

Here’s something your customers won’t ever tell you but that you had better understand: Your employees probably treat your customers about the same way you treat your employees. Let that soak that in for a minute, and think about the ways your everyday behavior might be affecting your organization’ Read More

I’m pretty sure you’re sick of folks like me telling you that content is king and that you must produce reams of it in order to compete these days, so I won’t put you through any more of that kind of silly talk. Read More