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Customer success is a necessity.

For your SaaS business to survive, your team must focus on solving the consumer’s problem.
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In this episode of Business Systems Explored, we speak to Amy Schmittauer – the founder of Savvy Sexy Social, the home of her hugely successful vlogs which have amassed over 2,200,000 views.

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If there is a word that inspires visions in SaaS executives of overlooked opportunities for success, it’s churn. Churn is perhaps the metric on which the growth of the enterprise most hinges. Read More

The term onboarding comes from the HR department. It was originally used to refer to new hires and having them “learn the right knowledge, skills, and behaviors to become effective organizational members and insiders.” If you replace the aspect of new hires with new users the idea is the same. Read More

Have you ever wondered why people love eating at buffets?
It’s not because all-you-can-eat options are better for your wallet; in fact, economists have proved ordering traditional dishes is actually cheaper. Read More

The PR stunt has been used to promote the (somewhat divisive) all-female remake of Ghostbusters. With a flurry of excitement on social media, it’s proved to be a great example of out-of-home advertising.

Here are four reasons why it worked. Read More

In this video filmed at Zentrepreneur, Sunil Bagai, CEO of Zenith Talent and Recruiting Innovator, reveals the art of hiring top talent, as well as 5 tips for recruiting. Read More

So you’ve just published an amazing, value-packed blog post for your audience. Now what? How can you make sure you make the most of it so the most eyeballs land on that content? Read More

Boosting your Customer Support to higher levels is key for companies who want to not only survive, but who aim to thrive as well. Read More

In 2005, if you wanted to try to enable a modestly-sized team to co-ordinate their work with the support of a software system, chances are you would be looking at building or buying some kind of extension to a corporate email platform (this is one of the reasons why Lotus Notes was so popular). Mor Read More