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The Productivity Paradox: Accounting for Returns on IT Investments There has always been somewhat of a struggle between the IT department and “management”, much of the difficulty existing with the need to demonstrate clear returns on investments for IT purchases.  Unfortunately, expenditures in inf Read More

Degrees of Success: Improving Productivity and Performance through Process Automation Few businesses use just one solution to get all their work done.  In most cases, the business must at least communicate, produce information and account for financial activities – and each of these functions has a Read More

Security and Users: Change is the Only Constant Managing user accounts and access to business IT assets is challenging, particularly as cloud and social computing models introduce new wrinkles in security and identity management. Information has become "mobile" along with the users accessing it, ye Read More

‘Tis the (Filing) Season - eFile 1099 Online Every year-end brings with it not just the holiday spirit, but also the underlying dread felt by small business owners – a creepy and back-of-your-neck hair-raising feeling associated with annual business tax reporting and filing.  That old saying about Read More

Servicing Fundamentals: Are Vertical Software Products Becoming Obsolete? As mobility and the Internet continue to drive changes in how people interact with technology and each other, businesses are finding that the compelling arguments presented by many cloud service providers are tough to ignore. Read More

Accountants and Small Manufacturers: Getting in Front of the Ball There’s a lot more to accountability in a manufacturing or inventory-based business than simply keeping track of money in and money out.  Particularly in an economy when nobody can afford to build or stock products too far ahead of d Read More

Accounting Professionals: It’s Good To Be Sticky You’re a professional services provider, perhaps an accountant.  Your client is a growing business, and they came to you to prepare the corporate tax return.  After several years of faithfully performing this service for your client, you send them th Read More

Is it Cloud or is it Desktop? There are a few realities that users of purely SaaS-based solutions are finding, and among them is that most web-based applications don’t readily integrate with the desktop – and the desktop is still where a lot of the real work gets done.  Yes, users are increasingly Read More

4 Rules for Building Service Customer Loyalty Every business owner knows that it’s important to retain the business of good customers, because those good customers will turn into referrals and more customers.  What many business owner’s don’t know is that building customer loyalty – the repeat and Read More

Lawyer Immunity from Delivering Customer Value is No More All indications are that business and revenue growth for law firms is no longer a function of head count.  As with other professional service providers, lawyers are experiencing increased competition from a variety of new sources, and client Read More