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It cannot be denied that “Customers are now King, and Queen!” In times when we need to retain our existing customers like never before, and encourage new ones as much as possible, it is absolutely essential that the bar is raised on all aspects of customer management and interaction so that we deliver exactly what our customers expect and more – without exception. Read More

Today I meet many jobseekers and businessmen faced with these situations. Examples include cold calling (definitely the new Brussel Sprout) or networking (Turnips) which would be very beneficial but get little action. I find myself preaching “They are good for you” only to think – Oh my God I am turning into my mum. It got me thinking about how the strategies our parents used could help us “big k Read More

There are so many times in our day where we are waiting & often kept waiting for a long time. This becomes frustrating when you have a full to do list and are sitting around waiting. Read More

There is another aspect of effective management and that is the Manager as Coach. These individuals will know the importance of empowering and nurturing their staff. They will understand that in order to get the best from their team, a high level of intuition is required. Read More

A structured sales process is a prerequisite: the CP will want to see how it fits into your reporting structure, your Management Information System. The reporting model for CPs is the same but different! Like your direct sales force they must report on their pipeline and activities within the sales funnel: leads generated, deals closed, deals lost. It’s different insofar as you are working wit Read More

How is “Culture” created within organisations? Well, if we start from the bottom and work our way up, staff look to their bosses and replicate what they see and what they specifically replicate are the “behaviours” that they see, the “how” things are done. This works its way up the food chain and what companies end up with is a company of people Read More

Agreement is a powerful thing. Managing agreement can be as tricky as managing conflict. Read More

Social Media is now the number 1 activity on the web. Many companies in Ireland are now using LinkedIn, Facebook and Twitter to source candidates. As a job seeker social media can give you great visibility and let employers find you. Read More

Instead, if Jim hires his kids, making their wages a valid business expense, he saves about 30% on what he is paying them, by making sure their money is on the before tax side of the formula.

Sales minus Business Expenses (including paying the kids) = Profit. Profit minus tax = Jim's money. Read More

With 2010 fast approaching a recent survey of 2000 marketers by the Center for Media Research looked at the most popular mediums used. It found that while email is still the most popular, social networks look set to soon overtake it. Read More