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Millennial consumers have grown up exposed to infinite choices, and this made them more than capable of smart consumption. This is also probably why ther are the most studied demographic. Here are tips to help you build credible marketing strategies. Read More
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Instead of emulating empathy using scripts, call center agents must be trained to be open-minded and tactful. Here’s how to do that. Read More
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Unfortunately, this makes budding entrepreneurs susceptible to a lot of misconceptions about social media customer service. Among them are the following. Read More
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In today’s times, technology has powered many businesses. There are a range of businesses that use technology to make things easier for consumers, whether it’s B2B or B2C. Read More
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Here are some things to think about before you entrust the customer experience to a self-service platform. Read More
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Here’s all you need to know about the launch of Instant Articles and some tips on how to use it for online customer service and marketing. Read More
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Oftentimes, customer engagement plummets because of poor internal business processes. The culprit may be one of these four factors. Read More
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Do you feel like a slave to your Facebook addiction? Save your productivity (and sanity) from this online obsession with these tips! Read More
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Joining conversations about your products or services is a great way to enhance the customer experience. Read More
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Here are guidelines every call center can use to make their performance monitoring strategies more customer-centric. Read More
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