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To succeed at online marketing efforts and attracting customers, it is vital that a website has a clear communication theme and objective that its customer can comprehend easily. Read More

Having a live chat is great especially if you have the resources to handle it. However, looking at the future chatbots are the customer service of the future Read More

How Businesses Use AI to Deliver Better Customer Experience and Serve Their Customer Faster than Ever Read More

What is social selling? How it helps businesses to increase leads, sales and gives a perfect ROI? TNS expert Deepasha shares some of the great tips on social selling. Read More

To make sure your customer base keeps growing and your bottom line is improving, pay attention to these seven common gaffes that you can and need to avoid at all cost in the infant stages of your ecommerce business.
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Customer experience is arguably the most critical area of focus for any organisation, seeing as a well-executed customer experience strategy can help increase customer satisfaction, reduce churn and skyrocket your revenue. Read More

Learn to combine the two practices to see significant success. In fact, you need to focus so much on your sales and distribution strategy because no matter how good a product is they usually don’t make money on their own. Read More

Providing the right information can drastically improve customer experience and conversion rates in the onboarding process. Read how co-browsing can certainly help here Read More

If you’re running a business that provides services in the form of software to your clients, it is imperative that you have a team of professionals ready to tackle any problem that comes in the way of your clients. 3 Reasons Why Business Need Proactive Customer Service to Tackle Their Problems Read More

If you own, run, or manage a website, it must be your deepest desire – to make your website go viral. Going viral is the best thing that can happen to a website. Huge amounts of traffic come in, thereby pushing conversions; free publicity and word-of-mouth marketing; greater Google rankings and mor Read More