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Do you have plans to retain your customers? A recent study shows that over 73% of customers leave a brand because of poor customer service. Make no mistakes about it, 73% is a huge figure. It's your responsibility to make your customers loyal. I'm sure you'll love to do anything to make them stay, Read More

In today’s world, live chat is the best way to listen to your customers. It has the highest satisfaction level (73%) more than email (61%) and phone (44%).

Not just customer satisfaction but it boosts customer retention. Over 63% consumers reported that they are more likely to return to a websit Read More

Are you still spending dollars and hours talking to your customers on the phone? It is a good thing- the talking. However, the dollars spent could use some saving. By digitizing the customer service, a business can significantly reduce costs and deliver flawless and more satisfying customer experie Read More

Customer service play an important role in holiday sales. Simple, but effective tips on delivering excellent customer service during the holiday season Read More

Want to kick-start your business dramatically using innovative lead generation strategies? The three most common lead generation strategies are: email marketing, event marketing and content marketing cited by 78%, 73%, and 67% of respondents respectively. Hence apart from this so called traditional Read More

Discover how you can setup a great customer loyalty program that will work in 2017 and generate significant gains in ROI on your marketing and sales budget. Read More

There are various tactics to satisfy the customers like focusing on the quality of the product; providing them excellent customer service, speedy delivery and returns and so on. But many times the most important factors that online sellers underestimate are transparency.…

Transparency in custome Read More

Live Chat and its features can convince customers to do business with you. Read how leveraging live chat can help you to get more customers and increase sales Read More

Integrating live video chat with bank's website or an app can help customers easily to interact with a customer care or account manager, without stepping their foot in the bank. Read More

Black Friday is just a day ahead. If you haven't planned anything, take a look at these 7 significant ways to triple your sales on the block Friday. Read More