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“Initial purchase decisions are based on hope. Renewal decisions are based on experience.“

Renewals and Retention go hand in hand, but it is important to understand that you can’t have one without the other.

In the SaaS industry, a renewal is where the customer actively renews their contract Read More

Digitalization in the workplace has directly influenced the employee onboarding experience. In order to unify communications across different business units and to ensure a positive onboarding experience during an expansion, it is necessary to deploy a employee training software to present standard Read More

Executing a solid software implementation plan doesn’t necessarily need to be a nightmare. But it often turns out being a quite stressful process that requires careful planning, and auditing for quality assurance. Read More

The early days of Agile Adoption are behind us, as the Agile approach to software development has become the norm instead of an exception. One does not have to look beyond the Project Management Institute’s annual Pulse of the Profession® global survey of project management practitioners to see thi Read More

A comprehensive list of the top change management software tools and suites that will help you drive digital transformation.

Change management software allows companies to manage, monitor, and optimize the change management process in their organizations.

Such process involves several differe Read More

One of the hallmarks of Customer Success is the relationships you get to build with your customers, and that’s the reason why the value of one-to-one communication is incomparable.

But, when your team’s dynamics keep changing and your customer base continues to grow, how do you keep up with ever Read More

We’re living in a world dominated by hyper-competition and this holds particularly true for etailers.

Now more than ever, online businesses that want to succeed must concentrate on the overall customer experience which starts from the discovery journey that leads people to a particular offer and Read More

We all know businesses must innovate to keep up with customer expectations.

From food companies reducing sodium in TV dinners for the health-conscious, to car manufacturers producing electric vehicles for the environmentally conscious, companies in every industry are required to keep up with mat Read More

On-screen interactive guidance is changing the way we use software exactly as GPS navigation systems changed the way we drive.

That’s why so many software vendors have already implemented them in their own solution as a valuable add-on to provide contextual help while large corporations have ado Read More

We covered six strategies that would help you implement immediate measures for customer retention strategy reform. Of the six, the fourth recommendation (“demonstrate product value”) gained some interest and sparked curiosity from our readers.

Because of this, we decided to write this post to ex Read More