BizSugar.com › User › swarmcontent › Upcoming

Learning and Development went through dramatic changes over the past few years. Exactly as other areas such as talent acquisition, and onboarding, also Talent Management and Training have been radically transformed by the new market conditions, customer expectations, and the new need for a seamless Read More

You could be the founder of a SaaS startup, work as an L&D manager at a large enterprise, or be the Department Head in charge of numerous employees. However unique each of these roles and their respective duties are, there is one common liability binding each of these professions to the eLearning l Read More

The 2017 Temkin Group Employee Engagement Benchmark Study clearly shows that CX leaders have 60% more engaged employees.

Engagement is directly connected to the overall experience that shapes the attitude and behavior of employees at work.

Unsurprisingly, then, the more motivated and dedicate Read More

How to Meet the Demands for a Digital Customer Experience

We all know businesses must innovate to keep up with customer expectations.

From food companies reducing sodium in TV dinners for the health-conscious, to car manufacturers producing electric vehicles for the environmentally conscious, Read More

It must have happened to you: you’re working in a software and suddenly you don’t know how to proceed.

You know what you want to accomplish, but you’re not sure on how to reach your goal. Other times, whatever you’re trying to do simply doesn’t work.

In many cases, you look around and try to Read More

One of the problems that every elearning solution or staff training system needs to address is the issue of people who need to be retrained after a certain period of time.

This mainly occurs due to a well-known defined as Ebbinghaus forgetting curve. Read More

You really can't miss this: Top CS and CX experts share upcoming trends in processes, data, technology, and innovation techniques! [VIDEO + TRANSCRIPT] Read More

How to simplify software adoption and reduce resilience to change

For 87% of businesses, digital transformation represents their top priority and the main principles connected to digitalization are already clear. Although the roadmap that leads to digital disruption is already drafted for at lea Read More

A VoC program is the key to customer success for any company that wishes to achieve delight and create advocates out of their customers.

Do you want your very own champion customer sharing their positive opinions to everyone (hmm, maybe a blog community…) on your behalf?

Listening to what the Read More

SaaS companies rely on their CSMs to build and develop customer relationships that will turn clients into advocates.

It’s now more important than ever that companies find the individuals that will work towards increasing retention and encourage return users. Read More