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After almost 17 years as a Home and Small business owner these are the "take aways" that have over the years helped me through the bad times and contributed towards my success. Read More

Many small business startups fail because of lack of detailed planning. Much of this planning can be done whilst still employed which not only reduces the financial burden but will contribute enormously to a hassle free launch. Read More

Motivating and inspiring young startup entrepreneurs is essential if it will help instil a feeling of self-achievement in them. Two videos 77 minutes in total length Read More

Looking at customer service from a somewhat more radical point of view. How should we respond to those customers who complain about our company or product? Read More

Meeting with your small business mentor for the first time can be extremely intimadating therefore it is imperatve that you are well prepared. Read More

Sometimes our best efforts as entrepreneurs are not obstructed by external forces, but by our own imperfections Read More

The lighter side of customer care. Some really good quotes about looking after the customer and a video on how not to look after our customers Read More

Working with your chosen mentor should not be a going back to school again experience but more one of openness, sharing and development. However to make it work there are certain behaviours the mentee should be prepared to exhibit during the process. Read More

“Why didn’t I think of that?” could probably be the epitaph of many a failed business owner. Missing out on the potential to take your company from success to greatness is a result of not being able to take advantage of that one, great opportunity Read More

This article is not about stimulating front line issues such as raising finances or trying to penetrate new markets that Home Business owners have to resolve.

It is about getting to grips with those mundane, but equally as important, back office issues that are so often left on the back burner. Read More