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We were ordering a feast at an eatery on Lesbos, a Greek island in the Aegean Sea. In broken English, the counter attendant asked if we wanted two of everything. When my dad figured out what the associate was asking, he energetically repeated in German, "Nee, nee” (as in ‘nope’). Read More

You can’t dump and run and call it delegation. The bottom line is that delegation involves more than just ridding oneself of responsibility. Here are five tips to make delegation effective, by pastor Ron Edmondson: Read More

Tom Peters argues that the reaction to the problem often becomes more of a problem than the foul up would have been if dealt with honestly. Learn more at www.tompeters.com. Read More

"Authenticity is knowing, and acting on, what is true and real inside yourself, your team and your organization AND knowing and acting on what is true and real in the world." - Bob Terry
If you don’t really mean something as a manager, the employees will pick up on that immediately. Read More

Geez, if I met someone at the grocery store and he or she told me, "I’m a management enthusiast”, I would give that person a very funny look. But what is it that makes management so fascinating to me? When I tell my husband that I read an amazing article about why annual performance reviews suck an Read More

"Having empathy is not the same thing as demonstrating empathy." The quote comes from a white paper recently published by the Center for Creative Leadership (CCL). Here are some lines that stood out: Read More

I never heard of Jim Kouzes and Barry Posner until several weeks ago (unless one of my college professors mentioned them and it just didn’t stick). Who are these guys and what makes them awesome? Read their bios here and check out these cool truths about leadership: Read More

Managers get things done by operating in two directions: inward towards his/her unit or team, and outward, toward the rest of the organization and beyond. - Great thoughts presented by Ian Cook.
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As a former manager at a Waffle House, I cannot relate to most expert management and leadership advice . "Align your staff with your company’s mission and strategy.” Heck, I never even knew what Waffle House’s mission was. The only ‘mission’ I knew: Make your store more profitable than it was last Read More

[...] But what really captured my attention was an expanded definition of diversity, which includes people with different work styles, remote employees, etc. How can an organization best 'include' people who don't fit the standard mold, either because they have a different skin color or an accent o Read More