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Sitting in the bathroom directly across from the hall from the receptionist I hear the phone ring. It is answered dutifully by my young but ever so efficient Korean staff. "Mr. Carlson?", I'm sorry, he'll have to call you back. He's in the toilet". Click. Read More

Global integration - an urban myth? Pankaj Ghemawat, one of the leading scholars in the area of International Strategy, has done some interesting work on the realities of globalization. Read More

We are hosting a contest for managers. You can enter by answering two questions. Prizes include a $50 Visa gift card, a Working Supervisor's Support Kit, and more. Read More

Effective team-building is essential for any business, large, medium or small. It improves employee morale, unit cohesiveness and work ethic, while decreasing friction and interpersonal conflicts. Team-building is most effective when it is not simply a one-off event but an ongoing effort that reinf Read More

What we used to believe because we thought the author was objective we now believe because we can see through the author’s writings to the sources and values that brought her to that position. - David Weinberger Read More

Erika Andersen: Over the years, I’ve found that the process of growing employees is in many ways like the process of growing a garden. Here are my top five gardening lessons that apply equally well to management: #1 You can’t make plants grow. Read More

People with developmental disabilities may learn more slowly and in a more concrete way, but they want to be treated just like everyone else. Here are some tips on how to make workplace interactions successful. Read More

Yes, I felt like an idiot this morning when I realized how offensive and uninformed my question was. But if I hadn’t asked, I still wouldn’t know the answer... Read More

A drama-free workplace is ‘peaceful and prosperous’. That may sound a bit utopian, but Marlene Chism has found a way. It starts with taking responsibility; and her definition of responsibility will blow you away. Read More

Last Friday, I visited a hospital in the Charlotte, NC, area. In the waiting area, I saw the following sign: [pic]
"Staff, Physicians, Families or Patients may nominate a nurse who has shown compassionate care and had a positive impact on a patient and/or their family....Please turn in nomination Read More