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The success of CRM lies in customized CRM reports, integration and access of these reports to various forms. When it comes for integration, CRM must integrate with mobile, next trend is mobile CRM. Once again enlightening blog post on CRM. Read More

With so many CRM solutions available on the market with different features sets and deliveries it’s impossible to say that one is better than the other for each and every business. That’s why it’s important for a company to determine ahead of time what their specific needs are and then start the selection process. Read More

Modern CRM is more than the analytics and outbound campaigns. The social CRM movement is gaining strength, and it’s incorporating many social network principles into the customer engagement process.
This post is any eye opener.Square has all potential to act as social CRM. When we can social CRM it means application must connect mobile and got to be interactive to networking sites and got to hav Read More

The series will cover topics like marketing, social media, technology and something else... oh yeah something called customer relationship management (CRM). A big thanks to Intuit for inviting me to participate alongside three of the most respected people in small business today - Anita Campbell (Editor-in-chief of Small Business Trends), John Jantsch (technology coach and author of Duct Tape Mar Read More