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Why Your Company’s Internal Communication Should Be More Than Just Words: Spreading customer-centricity and communicating about customer experience inside your organization should be a priority rather than an afterthought. Learn how to identify the signs of communication breakdown before it’s too l Read More

How to Avoid Decision-Making Pitfalls by Taking Action
Addressing customer needs is to truly understand the customer through data. Sounds simple right? Sadly, companies are accumulating and scrutinizing so much data that it can often become overwhelming – a paralysis of sorts. Read More

How effective are companies in converting customer insights into action and triggering initiatives to improve customer experience, products, processes, we surveyed a global community of CX professionals and customer-centric organizations to find out. Read More

As alluring as your company’s marketing efforts may be, you need favorable customer reviews to establish your brand’s reputation and generate more revenue in an already competitive digital marketplace. Less-favorable reviews are not the end of the world and can give a fair and transparent represent Read More

An in-depth guide on the future of the workplace and what L&D teams need to do today to successfully lead their learning strategy and digital transformation efforts.
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A look at six consequential IT challenges that the modern-day CIO is set to encounter in the near future and how to approach them. Read More

A carefully curated list of this week’s most insightful articles related to innovation at work with summaries. Read More

A consolidated list of the best corporate training and L&D conferences, summits, and trade fairs taking place across Europe in 2020 Read More

The definition of digital adoption and an explanation on why the lack of digital adoption is one of the main obstacles preventing successful digital transformation and change processes.

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A three-part interview series from Userlane with top experts in product management covering how to approach the more challenging aspects of the profession and what it takes to put the customer first. Read More