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How do you use big data to turn an infrequent shopper into a loyal customer? Over a decade ago, Target had already figured this out. Read More

In the area of effective leadership, we face an endless barrage of information. Everyday we’re presented with cutting-edge approaches to getting the most out of ourselves and those we lead.

Yet, according to Peter Drucker, at the heart of leadership is a simple strategy of asking the right quest Read More

What’s the secret behind the success of leaders we admire? According to Dale Carnegie, the most essential ingredient for success is incredibly simple. Read More

Companies tend to trumpet all the benefits that they provide to customers.

Tesla Motors has a different approach, one that's allowed them to build a rabid following. Read More

I’m tired of loyalty programs.

For some strange reason, many companies have rewards programs that are overly complicated and offer little value to the customer. Read More

Companies like Google aren’t getting thousands of job applicants per day because they have cool offices. It’s because they’re doing things like running one of the most in depth internal studies ever.

You want to win the talent war? Focus on the Employee Experience. Read More

The Stanford Graduate School of Business just published a fascinating interview they did with Oprah Winfrey. In it, she goes over the biggest lessons she's learned and how she built an incredibly successful talk show and media empire. Read More

Positivity, encouragement, affirmation - these are buzzwords that drive some business leaders crazy. Despite the rising chorus trumpeting optimism in the workplace, in the end, results are what matter, right?

Absolutely, results such as profit and company performance are incredibly important, a Read More

Every team leader faces the same problem - it sounds something like this:

"How do I get these people to perform?!"

Whether you're on the sports field or the office, the challenge is identical. Fortunately, so is the solution. Read More

A couple of weeks ago, I wrote about why the majority of performance reviews are a waste of time. If you've ever sat through one, you'll likely agree with my position.

This isn't to say that performance reviews are inherently bad. All that executives and managers need to understand is how to mak Read More