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If you’re struggling to create a growth plan for your early customer success team, these strategies will help keep people motivated and moving forward — even if you’re figuring out the plan as you go. Read More

Admin tasks: they’re the bane of sales reps' existence.

So to start Q4 strong, Calendly + Zapier teamed up to share advanced strategies growth marketers and sales/marketing automation teams can use to eliminate manual tasks for sales reps—improving conversion rates of demos booked, and Read More

As your offerings become more complex and you acquire larger clients, scaling high-quality customer service is hard.

Here’s how high-growth companies Calendly, Intercom and Salesloft scaled their customer success & support teams to meet the needs of large accounts, without damaging the Read More

Salesloft has seen explosive growth, expanding its user base by 2000% two years in a row. Katie Rogers, Salesloft's first Customer Success manager and now VP of Customer Success, shares her strategies for building a team strong enough to support such breakneck growth. Read More

Best practices from a Customer Success Manager at Intercom on staying proactive, creating real client relationships at scale and understanding when to expand your customer care team. Read More

Brian Reuter, Zendesk’s Senior Manager of Velocity Sales (North America), shares how he scaled Zendesk’s velocity sales team from a handful of reps to a nationwide force, and wrote the playbook that’s now used by Zendesk’s velocity teams worldwide. Read More

Transitioning to new help desk software is tricky. There’s data to transfer, team members to ramp up, new processes to test and evaluate. How can you juggle so many priorities and still provide a high-quality customer experience?

As you evaluate new help desk systems, use these 3 (actionable) st Read More