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Have you ever tried to contact a company via one of the methods listed on their website and not received a reply? We've all been there. This post looks at online customer service from the customer's perspective. And gives tips to help your business avoid being THAT business that doesn't respond. Read More

This is a great guide to how to handle yourself on social media perfect for small business owners. If you're new to social media this is a must read and even if you aren't it's a great refresher. Read More

If you think you don't have time to manage social media for your small business, maybe you just don't have the right system in place. Learn how to set up an affordable, time-saving system to manage your social media marketing using Feedly, Pocket & Buffer perfect for a small business. Read More