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Join Userlane and onboarding email specialist Stephanie Knapp as she shares her best practices based on 16 full email series breakdowns consisting of over 153 emails. During the webinar you will gain first hand experience on:

○ Insights and best practices from onboarding emails across top SaaS c Read More
Have you ever worked with a customer success manager? If you work – or have worked – in SaaS, you most likely have. If you are reading this, you might even be a customer success manager yourself.

What you might not have realized is that the original idea behind the concept of “customer success” Read More
The ecosystem in technology is designed in such a way that many people will not know exactly what to do and when to do it when they encounter a software at their places of work or in their day-to-day. This pressing problem gave birth to documentations and manuals that live on various parts of the w Read More
Principal Product Manager of Atlassian, Evan Muchner, says in an interview,

“The nature of SaaS implies that your customer is constantly re-evaluating your product — weekly, monthly, or yearly.”

The explosion of the SaaS model in recent years has been monumental in changing the technological Read More
A deeper look at the critical steps in the customer lifecycle to streamline your way to customer retention.

By the time the customer comes to you, they have already ended their search journey and they now begin their journey with you. In an ideal world, customers would find your product easily, Read More
The following article takes a first-hand look into the findings of The State of Product-Led Experience, a comprehensive SaaS report conducted by the Product-Led Growth expert, Despina Exadaktylou. In this extensive report consisting of data from 40 top SaaS organizations, Despina was able to uncove Read More
When you think of the reasons why churn happens, what immediately comes to mind? Perhaps product problems, loss of a key user in the account, a bad use case…

Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboa Read More
A successful SaaS business model that leads to product adoption revolves around three basic principles: Value, retention, and advocacy.

Providing customers with value is the initial trigger of product adoption. Customer retention and advocacy generate growth without forcing companies to increas Read More
You have a great product. You provide great support. But one day, you receive notice that your customer is not planning on renewing.

What happened? What warning signs did you miss?

What can you, as a customer success manager, do to be sure that a) your product is being utilized to the fullest Read More
The massive (and overwhelming) impact technology has had on businesses and the workplace, in general, over the last 10 years is undeniable. But have you ever stopped to think about the impact that technology has on not only your own workplace, but on employee engagement in your company too?

The Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!