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How to Measure Customer Satisfaction Beyond Surveys

How often do you hear from your customers?

Or maybe the better question is: If a customer is happy, do you hear from them? Read More

Looking at the status quo of the subscription economy by analyzing 1,500 “company years” worth of data.

The Zuora’s Subscribed Institute hosted an event in Munich to talk about the status quo for subscription-based businesses by looking at data connected to pricing, discounting, churn, growth ra Read More

Internal links for search engine optimization (SEO); what are the best internal linking for SEO tactics that will improve content SEO? If you’re struggling to build internal links on your site correctly, this article is right for you. Read More

If and when your company prepares to bring robots into the workforce, what can you do to help support the effort's success? Here are a few strategies gleaned from the pros. Read More

Although my desk at the Salesforce Tower might seem far removed from the kitchen table where I worked as an entrepreneur, small businesses continue to be the heart and soul of everything I do. Prior to working at Salesforce, I co-founded a small children’s lunchbox company with my wife — and we wer Read More

Twitter has introduced a new layout for users on desktop. We don't like "change" but I must admit this one is a little better than the old layout. There are a few things missing though, so please watch the video to see what they seem to have forgot

Also I share a tip for going BACK TO THE OLD TW Read More

There’s a difference between posting content and cultivating a community. Regardless of the platform you use, if only post your blog and sign-off, you’re wasting your time. Read More

Search engine optimisation changes perpetually, and businesses that wish to remain ahead of the competition ought to bear in mind of them. Keeping a pulse on these changes has been a part of my job for the past 9 years in helping blogs around the world rank at the highest of search engines. Read More

I (The Franchise King®) offend 100 would-be franchise owners every year. And according to the King, he needs to offend even more. Read why. Read More

Instagram Stories can be a great tool for you to connect with potential customers and increase your businesses sales. We have put together a list of reasons you should consider adding it to your social media strategy: https://bit.ly/2Op3r5K Read More