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We built Zopim's social media following by being patient and diligent. Now we'd like to share those tips with the world! Read More

Software Advice conducted a series of interviews on customer service software buyers and their pain points with current tools. Here's my take on the results. Read More

Seth Godin still recalls the day his Google T-shirt got a gushing reaction from a passer-bye. That was back in the days when the search engine was new. It was at a time when customers had a crush on Google just as they have a crush on Twitter today. Crushes are helpful because they help you outdist Read More

Have you ever received testimonials from people on social networks? If so, time to show them off in one convenient spot: Your website! Read More