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Most customer service teams respond to customers with sympathy. Sympathy is rarely an ideal response to a customer’s problem. Here's why. Read More

Really bad marketing emails can easily destroy a company’s reputation and annoy even the most loyal customers. How can you get your customers and prospects to open your email? What can you do to help ensure that your email campaigns don’t anger loyal customers? We share 10 useful tips. Read More

Empower Your Small Business, brand NEW issue of @crowdSPRING's SmallBiz newsletter just published. 44 great productivity tools, how color influences what people buy, deciding whether advice is good or bad, traits of great leaders and business, smart interview questions and MUCH more. Read More

When you designed your logo, website, business cards, marketing materials and your products, you probably spent some time picking colors. But did you know that color has a big impact on what people buy? Here's a great infographic with tons of details on how color influences what people buy. Read More

Entrepreneurs and small business owners must manage many different tasks in a short amount of time. Here’s a useful infographic highlighting the pros and cons of 44 tools that every entrepreneur and small business owner should review and consider using to help manage workloads and teams. Read More