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Great customer service starts with better Helpdesk software. Try LiveAgent with a 14-day free trial. Build relationships, Increase loyalty and Sales.
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Never feel like you're playing catch up again. Read on to find out our top five time saving tips to help you make the most of your working hours. Read More

Jidoka is a particular take on automation where intelligence is added to the process in order to detect defects when they occur.
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Mobile marketing software is used by marketers to promote their products by delivering engaging content to smartphones and other mobile devices. Currently, SMS messaging is a popular method of mobile marketing. Because of their effectiveness and potential, many companies are focusing on shifting th Read More

Fear – it can grip you at any time. It stops you dead in your tracks from doing something. Why do we fear things that are unknown to us?

I’d been thinking about this riding on the back of a snowmobile in the white mountains of New Hampshire a few months ago. It was my first ride there since the Read More

For many individuals that explore franchising as the next step in their career, as a way to control their own destiny or as a way to create a family business understanding the process can be quite overwhelming. Below are several articles by two franchise experts that will help interested parties dil Read More

Your over-arching life goals will become the blueprint that will guide you, help you remove barriers and fully express your greatness. With this blueprint clearly in place, you can shift your attention to building a business that supports your life goals.
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Creating a set of workflows and processes for your organization could mean the difference between success and utter chaos. Read More

Employee onboarding is a vital moment for any organization—but we don’t always get it right. In fact, often the process for onboarding an employee is ad hoc, with some parts being neglected altogether. In this eBook, we will explain why the onboarding process matters so much, how to streamline and Read More

It’s one thing to identify errors or weaknesses in your business, but it’s another to actually fix and improve them.

The crucial step in fixing an error is deciding the right solution to implement. Pick the wrong one and you create a different problem. Read More