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Communication skills training involves improving many skills. One communication skill you may need to improve is the art of persuasion. Wouldn't it be great if you could persuade more people?
The best method of persuasion is..... Repetition of a simple message. Read More

As I scrolled through the various celebratory postings on social media last Monday, I started to think about the meaning of the word “Independent”.

According to one of the online dictionaries, the word means “to be free of dependence, reliance on or control by others as well as the direction of Read More

A game-changer is about to hit the social marketing world. Well-known blogs are claiming that beacons are going to be a revolutionary way for customers to search. In fact, Search Engine Watch is even calling 2020 “The Year of the Beacon.” They are predicting this is going to be a major change in se Read More

Let’s be honest.

Running a business blog is hard.

Deadlines loom. Good writers are hard to find. And even the good ones will miss deadlines or disappear when you need them most. Read More

Three core values CEOs should use to make a graceful exit from their business, without ruining important business relationships in the process. Read More

Your to-do list is an unstructured mess of action items, and you’ve only got a faint idea how to prioritize tasks.

Luckily, there are a few (almost automatic) ways to quickly get your to-do list prioritized without much effort. In fact, you can apply one of these methods within 5 minutes and kno Read More

You know the importance of having great customer support. As a young company, you take pride in this—it’s what separates you from industry giants. You’re able to give your customers the individualized attention in a fast turnaround time. You’re even able to have relationships with your customers, l Read More

Is it really new, is it really better, or is it just a reason to be part of the same new same new? Just because it is new, doesn't mean it is better. Read More

An efficient IT helpdesk is a vital operations tool. When utilized properly, it can transform the way teams manage their daily tasks. Read More

Having a mobile app for customer support is one of the best ways to stay in touch with a smartphone-focused demographic.

But just how glued are we to mobile apps? Read More