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Scaling customer success requires the right timing and combination of people, process and technology. Learn how to scale your customer success team. Read More

A study into the uses and effectiveness of Twitter as a support channel. Is it just used to calm angry users, or is it to meet customers on their own level?
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I was talking with a friend of mine, recently, to decide the best course of action for his business. He has a small company providing web design services and only recently has started working on his own!

One of the biggest problems you are facing when you start a new business in the area of the Read More

Knowing your customers is one of the strategies that will boost the popularity of your business and get you ahead of your competitors. Understanding your customers will help you in applying marketing strategies that are appropriate for your target groups. It will also help to create a better relati Read More

You have to watch out for specific professional qualifications, which often go unnoticed. These are the five most underrated skills all contact center employees must develop.
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The key to a good content marketing strategy is to provide content for leads no matter where they are in their purchase journey. But that means creating a good program to nurture those leads that are not yet ready to buy to help them through their journey and towards your product or service. While Read More

One needs happy and productive employees to establish a workplace and grow. The key to keeping the employees contented is to have a great workplace. To make your office a better place, all kinds of change will be required from physical to modifications in the company culture and administration metho Read More

The way you think will always determine your future. So if you want to change your life and make improvements, then you have to change the way you think. There are hundreds of people in the world who are not satisfied with the way their life is because of how they think. And if this is one of you, t Read More

Remote teams live and die by their communication and collaboration skills; if your employees are not cemented into the company’s culture early on, there’s very little chance that they will be continually motivated and engaged with their tasks. On the other hand, a truly engaging and unique culture Read More

Entrepreneurialism is part of the American dream, and let’s face it, owning a small business is the best kind of independence there is.If you’re looking to start a business right out of college or make the move from the nine-to-five grind to self-employment, here are some tips and considerations fo Read More