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In today’s information age, negative customer feedback shared publicly online can hurt a small business in a big way. That’s why a new mobile app called OwnerListens was made for customers to send private, direct and anonymous feedback to business owners using their mobile devices. Read More

There are 4 elements that can immediately grab the attention of the visitor. Click here to learn how to start getting more visitors to your website now. Read More

There are thousands of books and hundreds of services available when it comes to understanding the mind of your customer and the reasons that they left you.

But in the end, do you really know why they left? Read More

Our Ask the Expert digital marketing pro Ian Lurie shares advice on how businesses should measure content marketing and offers some words of caution. Read More

Case Study - I demonstrate how I used my podcasts to generate more visibility and profit. It's just one way you can reuse your existing content to make more money. Read More

"Do you like traveling to exotic destinations? Are you able to sit for hours on end with an uncomfortable assortment of heroin-filled condoms inserted in your rectum? Then you've got what it takes to become a professional drug mule! " Read More

No matter how great your customer service, conversations can become painful when trying to solve highly technical issues. Worse, many customers complain about getting “canned” answers or scripted responses that make them feel helpless about their situation. We’ve written many words about the import Read More

Michelle Horton takes us through key elements of a website that make it easily navigable, clean and user-friendly. If you're a business in 2013, these are absolute must-do's and are essential to your success. Read More

By Belinda Summers

When a company is committed to attract as many prospects as possible, its efforts need to be funnelled through a priority strategy. It’s the only way to maximize the results, because giving equal efforts to multiple approaches lessens its impact.

Hence, a company also needs Read More

Ok, so you got all these people to join your e-mail list, but are you providing something extra for them - to keep them engaged? Read More