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For your business to achieve its success, you need to fully understand your customers and cater to their needs. Here are some ways to do that. Read More

By Tim Berry:

I like this. If you want real customer feedback, keep it simple. My friend Stephen Lahey, of Small Business Talent, understand email, and who he’s talking to, when he asks his small business owner clients one simple question: Read More

Building a website or blog is all about building relationships and one skill you will need to know is how to email a fellow blogger… but the right way.

A lot of bloggers and website owners email me every day. You would literally cry if you saw my daily emails. Some people want to guest post, som Read More

Use your About page to set yourself apart online, strengthen your brand identity, and create a connection with prospective clients. Here's how. Read More

If you’ve written anything of length, you no doubt understand the debate between “planners” and “pantsers.” On one hand, who wants their outline to dictate every beat, sentence, paragraph, and more? Read More

You know 10 years back blogging was mostly a hobby. You have some knowledge and you decide to share it with people. If you don't have knowledge, at least you Read More

To become a successful salesman there are best practices every sales person or company needs to undertake. These are called the success of a salesman. Read More

This is part 3 of my 4-part List Building and Email Marketing mini-course… In video 3 I reveal my 3 step plan to ensure your emails are noticed, read, opened, actioned and shared. Follow the steps and improve how you communicate with your audience. The rest is up to you! Read More

This post will help you to use heat maps to create a better user experience, make money with your website and also help your SEO. Read More

Losing a customer or failing to meet his or her expectations can be scary. It’s important to remember, though, that you haven’t lost them yet. Research has shown that if you resolve a complaint in the customer’s favor they will do business with you again 70% of the time. The trick is reaching out a Read More