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Here are some of the reason on why do I respond to each and every comment on my blog and why you should too: Read More

Being that I believe email subscribers are such a crucial piece to my blogs success I've done a ton of research over the past month or so to uncover why my email subscription rate is lack luster at best... Read More

Customer loyalty is a an idea repeated so often that it's lost most of its meaning.

James Stewardson gives us 3 basic tips to help increase repeat business. Read More

Do you create great content? Find out how Author Rank allows you to claim ownership of your content regardless of where you publish online, become an authority in your niche and have your avatar and name show up in the search results. Read More

Writing a sales letter for your business is a lot easier when you can get your head around the main elements that make one up. This post covers the basic requirements needed to make one for your business. Read More

One way to really stand out from the competition and become your customers' favorite place to go to is to provide superior customer service. Here are 7 tips to help you get there. Read More

We asked Nancy Georges, one of the leading customer service experts, a few questions about herself, what are the main elements of good customer service, the top 5 concerns of small businesses with respect to customer service delivery and where to learn more about customer service topics. Read More

There is something extremely critical about receiving feedback that all business owners and entrepreneurs must understand.  As small business owners, we look at the tools that are available to help us gauge whether we’re on the right track or not.   And because there’s so much information that’s bo Read More

Everyone knows that a huge aspect of Apple’s success is their remarkable store strategy, complete with the ‘Genius Bar’. These stores have, from the very beginning, exemplified a new standard for an in-store customer experience. Read More

 You know the expression: “You can lead a horse to water, but you can’t make him drink”?  For the record, that applies to clients too, as strange as it may sound. Take a moment and think about all the times you’ve sat down with clients and reviewed your findings with them.  Maybe you presented all… Read More