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I'm sick up and fed with the misuse of the word "literally." Everywhere I turn, people are using the world "literally" as if it meant "figuratively." Salespeople are doing it, too. "I am hungry enough to literally eat an entire cow" means you can eat an entire cow. Don't say that unless Read More

The internet is hitting every industry on the planet like a global tsunami, and real estate is no exception. Real estate is moving online in a big way: listings data is becoming aggregated and widely available. Even Google is getting into the game. This makes life very… interesting for real estate agents. Read More

Doyle Slayton, of Sales BlogCast, had a excellent post today--Is Sales Mindset Shifting?

Are Sales People Too Pushy?

He was pondering how sales people are beginning to think. His examples show an emerging sentiment that sales people are too pushing and customers resent their interruptions.

As a result, a lot of these perceptions are seeping into sales training and advice. Read More

Trust is a vital element in the relationships within a team.
Trust is an emotion.
You trust other people to the degree that you believe they will do all that they say they will do.

And
You trust other people to the degree you believe they will NOT do what they promise they won’t do.

How can we develop this vital element in our character? Read More

I’ve been thinking about things, and you know how I get when I’ve been “thinking about things.” Of course, I have to share it with all of you and get your opinion!

I’m wondering about mindset, and how sales people think. To share what I mean, I’ve got a couple of examples… Read More

Do you always remember to thank your customers for dinner? After all, without customers, you don't eat! Read More

Those of you who follow me on Twitter will know I'm a big Hootsuite fan. I interviewed Ryan Holmes CEO of Invoke Media (the company that made Hootsuite) a few months ago about the Twitter app and I've been a loyal user ever since. It is a web based Twitter app, and actually if full used to it's capacity could be considered a Social CRM tool Read More

I'm sure everyone will have a slightly different list when it comes to top tools to improve small business productivity, but here are the selections from About.com guide Susan Ward of Small Business Canada. I'd love to get a discussion going in the comment section about whether you agree or disagree because I've always been of the belief that these are highly subjective matters anyway. Isn't it p Read More

An important consideration, depending upon the type of small business you operate, will be how to go about protecting your trade secrets. These are important details of your business ranging from intellectual property to customer lists and if they must be protected to avoid a former employee going to work for a competitor and taking your secrets with them or starting their own business in competi Read More

Starting a business is fun. Planning a business is not as fun. So how do you take your fresh idea and turn it into a viable business without sacrificing your enthusiasm in the process? Here are some ways to get started now. Read More