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Sofas, comfy chairs, soft lighting, attractive surroundings - all in the name of a nice cup of coffee for their clients. but what can you learn from the coffee shops? Read More

Voice mail is here to stay, so instead of trying to beat it, why not use it to your advantage. Here a couple of simple ways. Read More

It is well known that providing customer service is vital in marketing your business for long term success. However, what does customer service really mean? Read More

What if we changed the way we looked at Sales Productivity. Rather than focusing on sales related activities, let's look at non-sales related activities. It's likely we'll find tremendous time drains in those areas that can improve sales productivity. Read More

We may all wish that H1N1 turns out to be much ado about nothing, like the bird flu scare of 2007 — but don't count on it. Here are 7 practical things you can do in your workplace to cut down the chances of you and your employees getting the H1N1 flu. Read More

While we may not be sure that the economy is here or there, it is always a good time to invest time and a little money in your own success, here three great ways to take charge of your success. Read More

Have you ever tried searching for your favorite brands on Twitter and all you got was a detestable default avatar (o_O)? You've cybersquatters to blame for that. Read More

I had a reader send me an email with the following scenario and question— “I've identified a sales lead. The CEO of the fulfillment firm and the COO of the company I referred are engaged and talking. There's a good chance this lead will result in new business for the fulfillment company. My fault for not negotiating a referral fee upfront. I do ha Read More

Great actors, great athletes, great chefs, great musicians, and great salespeople usually make their performances look easy. But behind that facade are the mechanics of their professions fueling the next scene, the next quarter, the next course, the next movement, and the next sales interaction. Read More

Though you hopefully took stock of others in your market before ever getting into business, author Joe Calloway gives these seven tips to beat the competition you do have and come out on top. Joe's article come courtesy of Business Know-How and his book on the subject is called Becoming a Category of One: How Extraordinary Companies Transcend Com Read More