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Customer Service. Every consumer looks for it. Every retailer strives to provide it.

But the term is so overused and so under-executed that I have tired of hearing and thinking about it. In my own consumer life, there have been so many missed opportunities by individuals and stores where I have shopped to provide excellent customer service that I'm just about at the point where I want - no, need - to give noogies to every retail salesperson / clerk / customer service representative that I come into contact with. Read More

Selling across different cultures requires a focus on relationships and taking a consultative approach. You can establish and demonstrate your expertise as a consultant by guiding your buyer rather than providing numerous options.
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If you are in retail you can watch customers come into your store, browse, walk around and then come up to the cash register with their purchases.You can also see if they walk in, have a glance around and then walk out. These actions are just as important to know if you have a website. Luckily it is not difficult to track these action paths Read More

As a literary writer myself, I know of a thing called "Writer's High." Endorphins similar to opiates are released from the brain. It's a high!

On blog-vacation now, after only 24 hours, I feel like a "Skid-Row" addict craving the next bottle of cheap wine.. Read More

Crazy-busy prospects can’t handle complexity. They hate it when things are difficult to decode, decide or decifer. It grinds them to a screeching halt – which is the normal human reaction to being overwhelmed and stressed out.

Because of the chaotic business environments we work in, simplicity has recently emerged as a key factor in sales success Read More

Working your big deal dream clients through your sales funnel requires that your capacity as a salesperson grow to match the size of your deal. You have to stretch and grow to fit the big deals through Read More

Is it possible for a huge database of contacts or thousands of friends or followers to actually reduce your sales output? Yes!

This isn’t another rant on quality over quantity in lead generation. Or a diatribe on how critical lead management is to sales. It’s an important sales discussion about focus, discipline, and misplaced hope Read More

Do you get stuck when it comes to writing new blog posts or newsletters for your business? Everybody does at a point in time. I have compiled a list of .. Read More

Who am I to argue with General Dwight D. Eisenhower? He made the comment in this post’s title regarding the Normandy invasion. He was reflecting upon how little the actual battle resembled the D-Day plan; a plan that resulted from a truly stupendous effort on the part of the Allies Read More

Not everything works for everybody. Although there may be common characteristics among successful small business owners, not every business owner approaches business the same way. Successful small business owners are masters at filtering knowledge and implementing only what works best for them. They create and discover fundamental habits that enable them to mover further faster. Read More