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A recent report released by a Paris-based web intelligence firm Semiocast revealed that half of messages shared on Twitter are not in English, in a study of 2.8 million tweets. The most prominent Asian languages used to communicate on Twitter are Japanese and Malay. The analysis ranks English top while Japanese, Portuguese, Malay and Spanish followed suit amongst the 41 languages found. Read More

How would you describe culture in one word? Here are some great definitions of culture taken from Cross-Cultural Twitter Interviews of cross-cultural and international people on Twitter Read More

Sales is about creating positive outcomes for others. In order to create these positive outcomes for others, the salesperson has to have both the desire and the ability to do so. Take these actions to demonstrate that you care! Read More

As a sales professional you should be thinking ahead to get ahead of situations. This may not always be easy, but it does yield better results than excuses as to why you didn't. Read More

The better the quality of the questions you ask, that faster you'll get the No you seek. This clears the way for getting to Yes later! Read More

When Advanced Segments in Google Analytics were introduced just over a year ago I was delighted. Finally there was an easy way to slice our website data in more Read More

Determination is an essential attribute of great salespeople, allowing them to succeed where others fail. Determination allows the professional salesperson to persist in their efforts to acquire new clients and to succeed in delivering the outcomes they have promised. Take these actions to develop your ability to persevere. Read More

Even though I lived outside of Minnesota at the time, the matter of principle kicked in, and I spent a lot more money getting to the courthouse in Duluth, Minnesota for my court appearance than the ticket would have cost me. And did I mention the attorney I hired to get me out of this ticket? But principle is like that. Read More

Are you looking to push big sales growth this year like so many others? Well, to avoid the disappointment of missed expectations, you best make sure your offering’s fundamentals have and will keep pace with your marketplace’s evolving reality because relying on old assumptions and guesswork won’t deliver the revenue result sought. Here’s why and what to do. Read More

When customers leave the instinct is to replace that business with new customers. Often little thought is given to get feedback as to the reasons. Your lapsed customers are actually a big source of information that your current or potential customers cannot give. Read More