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Technology has made a mark on so many different areas of business — including sales. There are plenty of tech tools and techniques you can use to gain more customers and make more money.
If you want to make more sales for your small business, you can take a look at some of the tips from members of Read More

A study into the uses and effectiveness of Twitter as a support channel. Is it just used to calm angry users, or is it to meet customers on their own level?
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While the common trope tells us that “the customer is always right,” in the real world that isn’t always the case. At the same time, with the advent of public forums like Yelp and Facebook, anyone who is unhappy with your service can instantly share their opinion with a wide audience. For these rea Read More

If your business isn’t already using CRM, then 2017 is the year for you to give it a try. CRM, which stands for customer relationship management, has many potential benefits for small businesses. Here are 15 different reasons why your business should be using CRM in 2017. Read More

As we close out 2016, I set aside some time to read some holiday reading time to review the top business books written this year, and there were many. I have picked eight must-read books to help you “ROCK” in 2017. If you are ambitious and a speed reader, luckily they are all available in a Kindle Read More

Forecasting your incoming revenue is the foundation for a useful plan for the coming year. With a solid forecast, you can make plans for growth and reinvestment in your business. Here's how to do it well. Read More