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eCommerce call center expert discusses her own nightmare of an online shopping experience and explains how an FAQ page can save a sale and promote better customer service. Read More

Here are a list of best posts, including some pretty hilarious and attention grabbing content I think we all wish we had on our small business Website as Brian Clark of Copyblogger serves up an oeuvre of the year's best from the sometimes irreverent but usually insightful blog dedicated to nothing but marketing copy. It's great reading for the New Year and a good opportunity to take stock and det Read More

What does it take to make it through the dark winter months to get to our spring harvest of sales? A commitment to the sales process and the ability to detach emotionally from specific results. Jerry Kennedy writes his premier post as a full-fledged member of the SalesBloggers. Read More

juggleI know today’s short post might come as a surprise to regular readers of this blog, but even though I promote the heck out of social media use for small business, I see a dangerous side as well.

Some small business folks equate busy with business. The problem with social media usage is it can keep you really, really busy, without producing a dime of business. Read More

Besides networking, selling, and killing time, there are many other things that people use Twitter for. It can stretch from getting real time news to catching bicycle thieves. In my heart, I always thought it was the users who have made Twitter what it is today. Read More

Real-time search is a hot topic right now and many claim that this is proof that social media is for real and here to stay. I agree with it adding additional validation that social media is going mainstream, but I have my doubts that real-time search will last, or at least become modified. Read More

The numbers show that companies will invest more resources into social media in 2010 as a way to market themselves and find new customers. And that trend Read More

A list of 35 unique entrepreneurs changing the business world and how you can get in contact with them. From the tech-savvy to the ultra creative and inspiring. Read More

As the experts say, if you don’t know where you’re going how will you know how to get there. The same is true for what you envisage for yourself, if you don’t have a clear mental picture of how you’d like your life to look next year, then how will you know what it should look like? To ensure your 2010 is truly exceptional, here are the top 10 things you can start doing now! Read More

Marketing strategist Ivana Taylor has these 10 tips for marketing in 2010 including some that probably should be second nature. (Start a blog, for example.) The ideas include social media but are not all online so some close attention to what is needed to target your customers directly is the key. Think about your business and probably more importantly your customers. Where are they? Who are they Read More