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Want to know how to build product support that’s actually great? It’s not enough to offer it––you want to scale as you go but be as productive as possible. It goes into some key ingredients to make that possible, e.g. AI-powered knowledge base, chatbots, support analytics. Read More

Considering using cold email, but unsure where to start? This post provides step-by-step instructions for crafting the perfect cold email—and outlines mistakes you need to avoid if you want to be effective. Read More

When managing multiple sales platforms across channels, it's essential your product catalog management stays fined-tuned. That is, maintaining a strategic process for keeping all product details accurate, consistent, and engaging across marketing and sales channels. a well-managed product catalog i Read More

Traditionally, customer relationships and interactions were perceived on a one-to-one basis; one customer:one business. But with the marriage of so many technologies, that's shifted to a one-to-many relationship, which means providing a seamless CS means working together across organizations. Read More

Keep your pipeline full with a steady stream of fresh, viable prospects. Including tools to help with everything from generating your list, verifying contact details, and uncovering insights about your prospects, to generating outreach messages, navigating phone trees, and tracking prospect interac Read More

"The customer wants a seamless experience. You and your organization want to provide them with that experience. Although the customer may not care how you achieve this, it's an absolute must that your business does." Read More

Tired of reading articles about the latest internet success story and wonder high they got there. Wonder no more. Here’s how to turn your passion and knowledge into an online business.
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Not into the tips, hacks, and schemes that (falsely) promise to explode your revenue overnight? Me either. Instead, here are five simple and effective strategies to make ecommerce pricing and revenue optimization better, not just more complex.
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If you’re ready to make more business transactions, improve efficiency, cut operations costs, impress customers, and make sure all your vital data and documentation is secure and legally-binding; it’s time for you to invest in eSignature software.
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What's Product Information Management and why do you need it to keep an ecommerce platform running smoothly? More importantly -- how do you pick the right one? Read More