To start boosting your customer's experience for 2018, make sure you're tracking these 33 essential metrics. There's really no excuse not to -- not only is it relatively easy, but it proves major insight into the inner workings of CS and increase satisfaction.
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DorothyAtForty voted on the following stories on BizSugar
The 33 Essential Customer Service Metrics: The Complete Guide to Measuring Customer Support - Solvvy
Posted by DorothyAtForty under Customer ServiceFrom https://solvvy.com 2498 days ago
Made Hot by: Copysugar on January 27, 2018 9:13 pm
Low-Price Selling: Is it Worth It? - Sellbrite
Posted by wmharris101 under SalesFrom https://www.sellbrite.com 2498 days ago
Earning profits on low price items requires planning. To ensure earnings, a merchant has to selectively choose their inventory: goods with low costs and high demand to ensure high turnover. By selling low-cost goods frequently, merchants can earn profits on products at low price points.
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Create Superb McKinsey-Style Presentations (Colossal 10,000 Words) · SlideHeroes
Posted by DorothyAtForty under Self-DevelopmentFrom https://www.slideheroes.com 2549 days ago
Continuing education in professional development is vital to keep up your career. One major talent that is often ignored is how to give a proper presentation. Whether your writing a business report, updating your team, or developing an investor pitch, and you are not sure where to start, this 12-ch
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The Building Blocks Of Customer Experience - Solvvy
Posted by DorothyAtForty under Customer ServiceFrom http://solvvy.com 2555 days ago
Customer experience is such an integral part of any business, that it's surprising to realize how many people neglect their building blocks. This infographic lays out stats on 5 key components: perception, interaction, friction, issue resolution, and communication.
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How IT Will Shape The Future of Business
Posted by DorothyAtForty under TechnologyFrom https://www.hellosign.com 2562 days ago
Made Hot by: DigiTechBlog on November 25, 2017 11:35 am
Technology has been playing a key part in business for a while now, and it's always changing. With several aspects of business operations moving to automation, the lengths we can reach to provide better customer service, better product, a better customer experience, and optimize workflow is endless
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Where Do You Keep the Ketchup? The Importance of Diversity in Solving Problems – 7pace Blog
Posted by DorothyAtForty under ManagementFrom https://www.7pace.com 2577 days ago
Made Hot by: marketingvalue on November 10, 2017 3:11 am
Different perspectives and backgrounds can lend heavily to problem-solving when you utilize such things from your team. Some might keep the ketchup in the fridge and some might keep it in the cupboard, all for their own reasons. Differing reasons lead to differing solutions, creating a larger pool
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What Does the Perfect Email Signature Look Like in 2017?
Posted by DorothyAtForty under MarketingFrom https://www.propellercrm.com 2687 days ago
Made Hot by: justretweet on July 24, 2017 11:26 am
It seems like something so small, but it can be so important. Make sure your email signature is saying the right thing about you and your business.
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The Small Business Guide to Using Credit Cards - CreditLoan.com®
Posted by DorothyAtForty under FinanceFrom https://www.creditloan.com 2723 days ago
Should you get a credit card for your small business? And how do you go about getting the right one for you? This guide is here to help figure all that out and how to use the card wisely once you get it to keep your small business moving forward.
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Product Demos that Sell: 14 Tips for Incredible Sales Demos
Posted by DorothyAtForty under SalesFrom https://www.propellercrm.com 2758 days ago
How do YOU demo? I couldn't believe the amount of "do nots" that show up on this list that I have personally sat through for a software demonstration. While it is important to know your product and hone your people skills, these 14 tips will help take your demo to the next level.
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Advantages and Disadvantages of Employee Poaching
Posted by Wisestepp under Human ResourcesFrom https://content.wisestep.com 2759 days ago
Employee poaching essentially means to hire employees for the competitors. Employee poaching is done in those industries where specialized skilled employees are required. The poaching of employees is aggressively practiced in most of the corporate’s across the world.
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